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helpdeskoutsourcingcost

How much does in-house helpdesk really cost?

Gross salary is the tip of the iceberg. We add up the real cost of an in-house IT engineer and compare it with outsourcing.

2026-04-121 min czytaniaLoopix team

Salary is only part of the bill

Most companies compare net salary to a monthly outsourcing quote. That's a mistake.

What the real cost includes

  • Gross-gross compensation
  • Equipment and licences (laptop, RMM tools, antivirus)
  • Training and certifications (Microsoft, ESET, Cisco)
  • Holidays, sick leave, churn - 20% unavailable on average
  • Recruiting cost - one failed process costs 1–2 monthly salaries

What outsourcing gives you

A flat fee that covers a full team: helpdesk, network, security, administrator - without holidays or churn. For 30 seats it's typically 2–3x cheaper than two in-house specialists.

When in-house still makes sense

Companies with 100+ seats and very specific software, or where the regulator requires permanent presence. For 95% of SMBs - outsourcing wins.

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