helpdeskoutsourcingcost
How much does in-house helpdesk really cost?
2026-04-121 min czytania• Loopix team
Salary is only part of the bill
Most companies compare net salary to a monthly outsourcing quote. That's a mistake.
What the real cost includes
- Gross-gross compensation
- Equipment and licences (laptop, RMM tools, antivirus)
- Training and certifications (Microsoft, ESET, Cisco)
- Holidays, sick leave, churn - 20% unavailable on average
- Recruiting cost - one failed process costs 1–2 monthly salaries
What outsourcing gives you
A flat fee that covers a full team: helpdesk, network, security, administrator - without holidays or churn. For 30 seats it's typically 2–3x cheaper than two in-house specialists.
When in-house still makes sense
Companies with 100+ seats and very specific software, or where the regulator requires permanent presence. For 95% of SMBs - outsourcing wins.